Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: Why am I having trouble finding the search box?
A: The search box is located on the upper left hand corner of the main page, although if you are using Internet Explorer, you may be experiencing viewing issues, or missing information. We do not recommend using Internet Explorer when browsing our website. Try using either of the following browsers: GOOGLE CHROME, OR FIREFOX.
Q: How can we reach your company?
A: Highway Stars can be reached via phone (M-F) between the hours of 10:00 a.m.-4:00 p.m. CST PH 847-599-1600. You can also reach us by sending an email to: firstname.lastname@example.org and include your phone number so that our office can call you back.
Q: How quickly do you ship out orders?
A: Highway Stars processes orders in the order of which it was received. Additionally and more importantly, Highway Stars takes the extra time needed to carefully inspect every single item that goes into the box, to ensure it is the best quality available. Due to this level of quality nspection which is performed on each and every part that leaves our warehouse, you can be assured that the product you receive is meets or exceeds expectations. Depending on current volume of orders, most orders are fulfilled within 3-5 business days from completed payment, and then it is shipped to the customer. Shipping time varies depending on the specific shipping address.
If a customer needs a package shipped sooner/overnight, please call our office at 847-599-1600 for an expedited shipping quote.